Questions & answers

Nothing. Every order gets free delivery by tracked courier, with no minimum spend. Asiatic rugs arrive in 2-5 working days and Livabliss rugs in 1-2 working days. See delivery.

Asiatic rugs arrive in 2-5 working days and Livabliss rugs in 1-2 working days. We email you tracking details when it's dispatched, and someone needs to sign for it.

England, Wales and mainland Scotland. For Northern Ireland, the Scottish Highlands, the Isle of Wight or the Channel Islands, please contact us before ordering.

Yes. You can change your mind within 14 days of delivery, then have 14 days to send the rug back. Return postage is at your cost unless the rug is faulty, and we refund you within 14 days. Made-to-measure rugs can't be returned unless faulty. See returns.

Please check your rug within 48 hours of delivery and contact us with photos if anything is wrong. Faulty rugs are returned at our cost.

Our size guide covers every room. In short: if in doubt, choose the larger size.

We use the makers' own photography, but screens differ. Every product page lists the colourway, and you have 14 days to return a rug if it isn't right.

We recommend one on hard floors. It stops the rug slipping, protects the floor and makes the rug feel more substantial underfoot.

Yes. Loose fibres left over from making the rug work their way out over the first few weeks. Regular vacuuming without a beater bar settles it down.

Leave the rug flat for a day or two, or roll it the opposite way for a short while. See rug care.

Payments are processed securely by our payment provider; we never store your card details. The payment options available for your order are shown at checkout.

No. You can check out as a guest, and create an account afterwards if you like.

Yes. Your delivery address doesn't need to match your billing address, for example if you're sending a rug as a gift.

Use our contact page or email hello@encoreluxe.co.uk.